I had a chance to speak to a passel of Canadian government communicators about social media yesterday, and I promised them I would post a number of useful links to help them work around implementing social media in their workplaces. So here goes:
- How the Social Web Came to Be, Part 1 and Part 2 and a linear time line in pdf
- Social Media Marketing vs. Social Marketing, via the Church of the Customer blog
- Network of Public Sector Communicators - a New Zealand blog written by a govt type
- 26 free tools to monitor buzz and online conversation. This is a must read, folks!
- Blog search tools: Google, Technorati, Blogpulse, IceRocket, Bloglines,
- E-government and Web 2.0, from Cisco.
- Introduction to Twitter (via KDPaine and Jeremiah)
- Big Brands and Facebook, a Forrester presentation
- the Three Types of Government Blogger, by me
- Four Tenets of the Community Manager, by Jeremiah, and even more detail and advice from Jake McKee
I've obviously missed a lot of resources, and I encourage my readers to mention more in the comments, so I can pass them along to the more disadvantaged. ;-)