Audacity when it comes to institutions

Three qualities that can equally be applied by public servants driven to change their unit, their division, their branch or their department. While responsibility and accountability are still well represented by hierarchy and process, society is moving beyond a strict command-and-control structure.

Opportunity rarely presents itself to those who sit and wait. There has always been some measure of preparation, whether personal, professional or through organizational dexterity.

In the end, though, every successful person has been audacious enough to demand attention, push an idea and argue for support.

"I'm never overwhelmed by state power, " he says. "I lean on innovation, self-confidence and audacity when it comes to institutions."

- José María Cruz Novillo, Spanish designer, quoted in a recent edition of Monocle magazine.